This website is developed/maintained by Department for Infrastructure (DFI). We want as many people as possible to be able to use this website. For example that means you should be able to:

  • zoom in up to 200% without the text splitting off the screen
  • navigate most of the website using speech recognition software
  • clearly understand the content and instructions of the website

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • you can't modify the line height or spacing of text
  • some tables may not collapse properly depending on the device the page is being viewed upon

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact the DFI Information Management branch on 028 9054 0540 (Text relay prefix 18001) or email the Department for Infrastructure.

If you are unhappy with the quality of service received, in the first instance, you can access the complaints procedure here.

Enforcement procedure

If you remain dissatisfied with the NICS's final response to your complaint, you can refer your case to the Equalities Commission for Northern Ireland (ECNI), which is responsible for enforcing accessibility regulations. You can contact the Equality Commission here.

Technical information about this website's accessibility

NICS is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)(No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.0 AA standard, due to the non-compliances listed below.

Issues with technology

  • Some non-tabular content is structured in tables
  • It's not possible for users to modify text spacing or line height

Issues with text

  • No known issues

Issues with PDFs and other documents

  • Some PDFs may be currently in-accessible.

Issues with images, video and audio

  • No known issues

Issues with interactive tools and transactions

  • No known issues

How we tested this website

This website was last tested on 1 September 2021. The test was carried out by DFI Digital Services Branch.

We chose to sample those pages which were most commonly used, and most representative of the general functionality and layout of the web application. The sample pages were tested for code compliance using the AXE online testing tool and WAVE (Web Accessiblity Evaluation Tool). The pages also underwent manual testing to ensure they adhered to the four Accessibility principles (Perceivable, Operable, Understandable, Robust).

What we're doing to improve accessibility

The Department is actively engaged in improving the accessibility of its applications. As part of our 'Development Checklist', we require developers to design software with accessibility compliance built in. In those circumstances where compliance cannot be met, reasons for this should be documented, along with steps for addressing issues. We also carry out user research to ascertain user requirements and conduct usability workshopping before launching new applications.

Contacting us

Data Protection Officer Department of Infrastructure
Clarence Court
8 - 10 Adelaide Street

Call DFI data protection officer on (028) 9054 0385 or email the data protection officer here.

If you have a hearing difficulty you can contact the Department via Text Relay using the Next Generation Text Service (NGTS).

  • Making a call from a textphone dial 18001 + number.
  • Making a call from a telephone dial 18002 + number.

There are also various Text to Speech applications available to use.